You have the right to withdraw from this Agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the date on which you came into possession of the last batch or part or on which a third party other than the carrier and indicated by you came into possession of the last batch or part.
To exercise your right of withdrawal, you must inform us (Boxmag, Stefan cel Mare 131 street RO-725400 Radauti, Suceava, info@reko-packaging.ro, Telephone: +40 799 553 345) of your decision to withdraw from this Agreement by means of an unequivocal statement (for example, a letter sent by post or e-mail). You can use the model withdrawal form, but it is not mandatory.
To meet the deadline for withdrawal from the Agreement, it is sufficient to send information regarding the exercise of your right to withdraw before the deadline.
All payments, including delivery costs (excluding additional costs from non-cheapest delivery methods), will be reimbursed within 14 days of being informed of the withdrawal. The refund will use the same payment methods, and no fees will be incurred. A refund may be withheld until the item is received or proof of shipment is provided.
Return address: Boxmag, Stefan cel Mare 131 street RO-725400 Radauti, Suceava. The item must be sent or handed over immediately, and no later than 14 days from the date of withdrawal notification. The deadline is met if the item is sent before the 14-day period expires. The consumer will bear the direct costs of returning the item and is only responsible for the diminished value if the item was used in a way unnecessary to establish its nature, characteristics, and functioning.
The right to withdraw from the Agreement by the Consumer is excluded in the case of:
(This form should be completed and returned only if you want to withdraw from the contract.)
The seller is obliged to deliver Goods free from defects. The statutory right of liability for defects of the item sold (warranty for defects) applies according to law 365/2002 and the Civil Code. Anyone making a purchase from the Shop has the right to make a warranty claim.
Complaints can be submitted:
If a complaint needs consideration under warranty, the customer is obliged to deliver the defective Goods to the postal address indicated above at our expense. If, due to the type of Goods or the way they are installed, the delivery of the Goods would be excessively difficult, you are obliged to make them available to us in the place where they are located. We undertake to respond to the complaint immediately, no later than within 14 days from the date of its submission.
Recommended information when submitting a complaint: (1) provide information regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) specification of the request regarding the method of removing the defect (replacement of the Goods with a new one, repair of the Goods, price reduction, withdrawal from the Agreement if the defect is significant); (3) providing contact details of the person submitting the complaint. These recommendations will facilitate and speed up the consideration of the complaint by the Store. They are non-binding guidelines only and do not affect the effectiveness of complaints submitted without providing the recommended information.
We deliver shipping boxes to the address in all EU countries. The form of sale is B2B.
Create shipping boxes with your LOGO.
Custom made shipping boxes with optional printing.
